Terms and Conditions

These Terms & Conditions are drafted for Traveladesk, a travel-booking platform operated by Traveladesk Inc. Traveladesk Inc presents itself to the public as an independent travel portal and promotes both online booking and call-assisted support. This document is structured as a long-form, web-ready set of terms that provides clear, repeated disclosures regarding agency status, pricing, fees, merchant-of-record responsibilities, fulfillment, and post-ticket assistance. Before going live, the final text should be reviewed by qualified legal counsel for compliance with state-specific, country-specific, and payment-processing regulations.

Traveladesk Inc states that it is ARC-accredited under ARC No. 45572424. ARC’s own ARC Check service is specifically designed to verify the participation status of ARC-accredited agencies and verified travel consultants. This matters because ARC accreditation is a component of the recognized U.S. travel-agency infrastructure for ticketing and settlement, but it does not transform an agency into an airline and does not imply airline affiliation. These two concepts are distinct and must remain so throughout these Terms: Traveladesk is an independent travel agency, not an airline, not an airline operator, and not an authorized spokesperson for any airline unless explicitly stated otherwise in writing for a specific context.

These Terms intentionally revisit several critical points, as the most vital consumer-protection and platform-integrity matters in this industry are also the ones most susceptible to confusion if mentioned only once. Specifically, these Terms repeatedly clarify that: prices are dynamic and subject to change; the displayed total should encompass mandatory taxes, fees, and airline-imposed surcharges where required for the advertised airfare; optional extras and service fees may still apply; a booking is often not finalized until the ticket is issued and/or the supplier provides confirmation; service fees may vary between online self-service bookings and assisted phone bookings; and refunds, exchanges, credits, no-shows, schedule changes, waivers, and ancillary refunds are highly dependent on airline fare rules, supplier procedures, applicable law, and the identity of the merchant of record.

For flights involving the United States, U.S. Department of Transportation guidance is particularly important. DOT clarifies that airlines generally must either hold a reservation or permit penalty-free cancellation within 24 hours for qualifying direct airline bookings, but DOT also notes that this 24-hour airline requirement does not automatically extend to tickets bought through a travel agent or online travel agency, though an agent may choose to offer a similar process. DOT further explains that when a canceled or significantly changed flight is eligible for a refund, the merchant of record is responsible for issuing the proper refund for the airfare, while refunds for optional airline services like baggage or seat-related fees are generally managed by the airline itself. These distinctions are embedded directly into the document below.

Airline fare rules are also critical. Public airline conditions and help pages routinely state that the passenger name on the ticket must match the traveler, that tickets are usually non-transferable, that discounted fares may be partially or completely non-refundable, that non-refundable fares may lose all value if not canceled before departure, and that while minor name corrections may sometimes be possible, genuine traveler substitutions are not. Airlines also impose document obligations on passengers, covering passports, visas, Secure Flight information, check-in deadlines, and boarding readiness. These realities are reflected here because Traveladesk provides access to airline inventory but does not override airline contracts of carriage.

These Terms also cover secure payment handling, fraud screening, chargebacks, cookies, privacy, affiliate or sponsored-placement disclosure, and fulfillment. On payment security, the relevant benchmark framework is the PCI Security Standards system for safeguarding payment data. On credit-card disputes, U.S. consumer guidance clarifies that a cardholder may, in some circumstances, dispute a charge or pursue a chargeback, but should generally first contact the seller to seek a resolution. On cookies and related technologies, ICO guidance emphasizes transparency, clear explanations, and consent for non-essential cookies. On affiliate and endorsement disclosures, the FTC stresses that whether a disclosure is necessary and adequate depends on the context, but where a material connection exists, it must be disclosed clearly and conspicuously.

Identity, Scope and Definitions

Corporate identity and operator

These Terms & Conditions regulate access to and use of the Traveladesk website, any associated mobile experience, any contact-center or phone-assisted booking service offered under the Traveladesk brand, and any booking request, ticketing request, exchange, cancellation request, refund request, waiver request, reissue request, or associated customer-support activity processed by Traveladesk Inc for travel services sold through Traveladesk.

Traveladesk Inc publicly describes itself as an independent travel portal and, on its published website, invites users to book online or call for support. For the purposes of these Terms, “Traveladesk”, “Traveladesk Inc”, “we”, “us”, and “our” refer to the platform operator and, where applicable, its authorized employees, agents, payment processors, technology providers, and service subcontractors acting within the scope of their engagement.

These Terms apply whether you are browsing, requesting a quote, creating an account, submitting passenger data, completing a payment, requesting assisted support by phone, receiving a booking acknowledgement, receiving a ticketing confirmation, or requesting post-ticket servicing. By continuing to use Traveladesk, or by instructing us to place, modify, cancel, or service a booking, you agree to these Terms and to any ancillary policy referenced within them, including our Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Fees Disclosure, and any booking-specific fare rule or supplier notice presented during the purchase flow.

ARC accreditation and verification

Traveladesk Inc states that it is ARC-accredited under ARC number 45572424. ARC’s own public ARC Check product is described by ARC as a tool for checking the participation status of ARC-accredited agencies and verified travel consultants. In practice, ARC accreditation helps position a U.S.-based travel agency within recognized agency ticketing and settlement frameworks, but it does not alter the agency’s legal identity into that of an airline, nor does it mean the agency controls airline operations.

Consequently, any reference in these Terms to ARC accreditation should be understood as a statement about agency participation status and recognized ticketing infrastructure, not as a statement of airline ownership, airline partnership, airline endorsement, or airline operational control. Customers may independently verify the participation status associated with the ARC number stated above by using ARC Check. Traveladesk encourages that independent verification if you seek additional assurance regarding the agency’s participation status.

Independent agency status and airline non-affiliation

This clause is fundamental and is repeated purposefully.

Traveladesk is an independent travel agency platform. Traveladesk is not an airline. Traveladesk does not operate aircraft. Traveladesk does not control airline schedules, aircraft swaps, staffing, airport operations, baggage systems, check-in counters, boarding decisions, or air-traffic events. Traveladesk is not affiliated with, endorsed by, or authorized to speak on behalf of any airline merely because an airline name, route, fare, brand name, logo, city pair, flight number, or timetable appears on the platform.

The platform provides access to travel inventory and agency services. The air transportation itself is supplied by the relevant airline or airlines. This distinction is crucial for liability, refunds, schedule changes, baggage, denied boarding, disruption handling, special-service approval, and numerous other operational matters. Airline conditions of carriage, fare rules, airport rules, security rules, immigration rules, and operational decisions remain the responsibility of the carrier and the relevant authorities, not Traveladesk. Public airline conditions expressly state, for example, that only the passenger named in the ticket may travel, that tickets are generally non-transferable, and that some fares are partly or fully non-refundable.

For clarity, Traveladesk may, depending on the itinerary and system access available, issue, request, or service tickets using accredited agency channels, but this capability does not change the fundamental allocation of responsibility: we facilitate; airlines transport. This document therefore uses recurring language such as “subject to airline rules”, “may”, “depends on”, “not guaranteed until ticketed”, and “where applicable law requires” because these conditions accurately reflect the structure of the travel industry and minimize the risk of misunderstanding.

Definitions

For the purposes of these Terms:

• “Travel Supplier” means any airline, codeshare carrier, partner carrier, consolidator, wholesaler, GDS-linked supplier, or other travel-service provider whose inventory or rules apply to your booking.
• “Booking Request” means your request to search, reserve, or purchase a travel service through Traveladesk. Depending on the workflow, a booking request may exist prior to ticket issuance or final supplier confirmation.
• “Ticketed” means that an airline ticket has been issued and/or that the relevant supplier reservation has been made and confirmed with an identifying reference such as a ticket number, PNR, reservation number, or record locator.
• “PNR” means a passenger name record or airline confirmation code / record locator. American Airlines, for example, describes its confirmation code as a six-character PNR and advises customers to keep it confidential.
• “Merchant of Record” means the entity shown on the financial charge statement for the ticket purchase. DOT uses this term because the merchant of record is ordinarily responsible for issuing airfare refunds when they are due on covered U.S.-related cancellations or significant changes.
• “Service Fee” means any fee charged by Traveladesk Inc for agency work, booking support, researched itinerary handling, manual servicing, exchanges, refund processing support, cancellation handling, waiver submissions, special-service support, or similar administrative work. Service fees are separate from airline fares, airline penalties, fare differences, taxes, airport charges, or optional supplier fees.

Acceptance, eligibility and permitted use

You may use Traveladesk only if you are legally capable of entering a binding contract. In practice, this means you must be at least the age of majority in the jurisdiction from which you contract, must provide accurate information, and must only use the platform for legitimate travel-shopping, travel-booking, and booking-servicing purposes.

If you make a booking for another person or for multiple travelers, you represent that you have the authority to do so and that all travelers accept being bound by these Terms, any booking-specific restrictions, and the applicable supplier rules. Some airline and OTA workflows are based on the assumption that all travelers on a single booking record travel on the same itinerary and that one named traveler cannot simply be swapped for another after ticketing. Public supplier and airline terms commonly treat a change of traveler name as non-permitted or heavily restricted.

You must not use the platform for speculative, fictitious, fraudulent, duplicative, abusive, or high-risk bookings; for automated scraping without written permission; for chargeback abuse; for circumvention of airline fare rules; for hidden-city or throwaway-ticketing conduct that violates supplier rules; or for any unlawful purpose. We may suspend, refuse, or cancel access or a booking request if we reasonably suspect a breach of these Terms, a risk to payment integrity, or a breach of supplier restrictions.

Supplier terms and incorporated airline rules

By booking through Traveladesk, you acknowledge that your journey is subject not only to these Terms but also to the rules of the relevant Travel Supplier. OTA comparison pages and booking terms routinely state that a booking may form a contract between the customer and the supplier, that the supplier’s rules apply to availability and fare use, and that airline contracts of carriage are incorporated by reference into the air booking. These underlying airline terms may include liability limits, baggage limits, check-in rules, refusal-to-carry rules, schedule change rights, rerouting provisions, and claim deadlines.

If there is a conflict between these Terms and a mandatory airline rule attached to your fare, ticket, or contract of carriage, the more specific rule for the underlying transport service may apply, except to the extent that non-excludable consumer law requires a different result. Nothing in these Terms is intended to override a statutory right that cannot legally be excluded. At the same time, nothing in these Terms should be interpreted as a promise that Traveladesk can override airline fare rules simply because an agent assisted with the booking or the servicing request.

Booking, Pricing, Fees and Payment

Booking channels

Traveladesk supports two primary booking channels, and the distinction between them is important:

Traveladesk operates on the following structural principle: online and phone bookings are not automatically priced the same, and post-ticket work constitutes a separate service category.

Calling Traveladesk is optional. Traveladesk Inc’s own public materials invite users to book online or call, which signifies that assisted phone support is offered as an additional booking path rather than a mandatory step. If you choose the assisted path, you accept that the pricing may reflect the additional human handling involved.

Booking Process

The booking Process below is a simplified representation of how Traveladesk generally processes a flight booking request.

flowchart LR
A[Search itinerary] --> B[Select flights]
B --> C[Review total price]
C --> D[Enter traveller details]
D --> E[Pay Traveladesk Inc]
E --> F[Booking request submitted]
F --> G[Airline or supplier processing]
G --> H[Ticket issued / PNR created]
H --> I[Confirmation sent]

Industry booking terms commonly differentiate between a customer’s booking request, an acknowledgement email, and eventual ticket issuance or supplier confirmation. Traveladesk follows this same operational logic: an initial acknowledgement email is not a final contractual confirmation, and price, availability, and dates are not guaranteed until the travel supplier confirms and the ticket is issued, unless a supplier-specific or instant-ticketing workflow clearly states otherwise during the purchase process.

Dynamic pricing and fare accuracy

Air fares are dynamic. Inventory, booking class, seat availability, route combinations, carrier-imposed charges, and taxes can change before ticketing. Public OTA terms and fare notes routinely caution that quoted terms are not guaranteed until ticket issuance or supplier confirmation, and that prices may change because airline inventory is live and can be exhausted or repriced between search and ticketing.

For this reason, every quote displayed on Traveladesk should be read as subject to availability, subject to fare-rule validation, subject to supplier confirmation, and subject to correction of a genuine pricing or tax error. A booking may therefore advance in stages: search, selection, payment authorization, supplier validation, and ticket issuance. If a fare can no longer be honored because the airline or supplier has changed inventory, a booking class has closed, taxes or surcharges have shifted, or an obvious pricing error has occurred, we may offer you an updated price, an alternative itinerary, a void/reversal where possible, or a cancellation of the pending request.

This is another deliberately repetitive clause: a displayed fare is not equivalent to a guaranteed ticket. The booking becomes materially more certain once the travel supplier confirms the booking and the ticket is issued.

Total price disclosure, taxes and surcharges

Where an airfare is advertised or displayed as a price to purchase a ticket, DOT guidance clarifies that the fare shown to the consumer must include all mandatory government taxes and fees and any mandatory carrier-imposed surcharges. DOT also states that the full price should appear in fare advertising and on e-ticket confirmations. IATA separately maintains an industry reference for ticket and airport taxes and fees, which underscores that airline pricing is constructed from multiple components.

Accordingly, Traveladesk aims to present the total amount payable at the point of payment confirmation, while also enabling the customer to understand the internal structure of that price where the platform displays a breakdown. The total price you see before you authorize payment may therefore include some or all of the following categories:

Nothing in these Terms guarantees that every possible travel-related cost is collected at checkout. Public airline and OTA terms often make clear that baggage, seat selection, incidentals, and other optional supplier charges may be payable later or separately. Traveladesk will disclose the total being charged by us before payment, but other supplier-imposed or authority-imposed costs may still apply depending on the itinerary and service choices.

Traveladesk Service-Fee Framework

The following service-fee schedule is drafted in the style used by publicly disclosed OTA fee schedules. It is intended to be transparent enough for customer review and specific enough for internal implementation. Unless a lower amount is stated during checkout, quoted by an agent, or required by applicable law, the following maximum Traveladesk agency fees may apply in USD or local-currency equivalent. These fees are distinct from airline fares, airline change or cancellation penalties, fare differences, and government taxes or airport charges.

Important rules about Traveladesk fees:

First, service fees are generally non-refundable once the relevant agency service has been performed, unless these Terms expressly state otherwise, a lower policy is presented in the booking flow, the service request was never actually performed, or a non-excludable legal rule mandates a refund. Transaction fees and post-ticketing service fees are typically non-refundable and are separate from supplier fees.

Second, where an assisted cancellation or refund request is made very shortly after booking and the airline fare is still voidable or otherwise eligible under airline policy, Traveladesk may choose to waive, reduce, or refund some portion of its own service fee. Traveladesk reserves discretion to apply a similar customer-service approach on a case-by-case basis but does not guarantee it unless clearly stated in writing for the relevant booking.

Third, if an airline denies a refund, rejects a voluntary change, or refuses a waiver, the fact that the supplier declined the request does not automatically mean that no agency work was performed. If Traveladesk researched alternatives, contacted the supplier, filed a request, documented the case, or revalidated eligibility, an agency service fee may still remain payable or non-refundable.

Sample price calculations

These examples are not promises of any specific live fare, fee, tax, or outcome. They exist only to illustrate the typical layering logic of airfare, taxes, carrier surcharges, and agency fees. Live prices and servicing charges may differ, and any optional services added later by the traveler or paid directly to the airline will increase overall travel cost.

Payment authorization, merchant of record and secure processing

All payments made through Traveladesk are processed by Traveladesk Inc using the payment methods made available during checkout or communicated by the agent during a compliant assisted booking flow. Depending on the purchase path, the financial statement descriptor may show Traveladesk Inc, Traveladesk, or another disclosed trade descriptor used by the operator. The descriptor shown on your statement is significant because DOT explains that, for eligible U.S.-related canceled or significantly changed flights, the merchant of record is the party responsible for issuing the proper airfare refund when one is due.

Traveladesk may require full payment at the time of booking unless an installment or deferred-payment option is expressly offered during checkout. By submitting payment data, you authorize Traveladesk Inc and its processors to charge the total amount shown or quoted to you, including any taxes, surcharges, and disclosed service fees. We may also pre-authorize or otherwise validate a payment method before final confirmation to minimize fraud, card misuse, or settlement failures.

The security standards most commonly referenced in the payments ecosystem are the PCI Security Standards, which are maintained by the PCI Security Standards Council for the protection of payment data across its lifecycle. Traveladesk intends to use secure payment workflows and service providers designed around this type of payment-data protection environment; however, no online system can be guaranteed to be completely immune from unauthorized access, error, outage, or third-party compromise.

Failed payments, reversals and chargebacks

If a payment authorization fails, is reversed, is later declined, is flagged as high risk, or cannot be completed for settlement reasons, the booking request may be suspended, canceled, or never finalized. A ticket is not guaranteed merely because you reached the end of a checkout screen if the underlying payment did not settle or if the booking was blocked for verification.

If you believe a charge is unauthorized, duplicated, billed in error, or was taken for a service not delivered, you should contact Traveladesk first so that we can investigate. U.S. consumer guidance from the CFPB states that the consumer should first reach out to the company that sold the service and, if necessary, contact the card issuer to dispute a charge or pursue a chargeback. The CFPB also clarifies that written billing-error notices may be time-sensitive. Nothing in these Terms removes or limits a right that consumer law grants you to dispute a charge or request a billing correction.

At the same time, if you initiate a chargeback while travel remains pending, live, or serviceable, we may pause non-essential booking support while the billing dispute is under review, and we may provide our records to the issuer or acquirer to contest a dispute that we believe is inaccurate, abusive, or inconsistent with the actual services provided. If a chargeback is resolved in our favor and the booking is to remain active, you may need to repay the outstanding amount before additional servicing is provided. Any fraudulent or bad-faith chargeback activity may result in cancellation of accounts, refusal of future bookings, and pursuit of recovery where lawful.

Pricing errors, tax changes and currency conversion

Despite reasonable efforts to publish accurate fares and totals, technical or human errors can occur. Public OTA terms commonly reserve the right to correct an advertised price and offer the customer the choice either to cancel or to pay the corrected amount before travel. Traveladesk adopts the same principle. If there is a genuine and demonstrable pricing error, a tax miscalculation, a stale inventory error, or a carrier surcharge change, we may contact you with the corrected amount and the available options.

Where the platform displays a local-currency equivalent, the actual amount finally posted by your bank or card issuer may differ slightly due to exchange rates, issuer fees, processor settlement timing, or foreign-transaction rules. Unless expressly stated otherwise, agency fee tables shown in these Terms are denominated in USD for illustration and policy-capping purposes, with local-currency equivalence applied where relevant at the time of charge.

Ticketing, Confirmation, Cancellations and Refunds

Fulfillment policy and ticket issuance

Traveladesk’s fulfillment policy is straightforward in concept but critical in practice: a booking request is fulfilled when the relevant ticket is issued and/or the relevant reservation is confirmed and communicated to you, subject to any supplier-specific exceptions. Public OTA terms describe fulfillment in much the same way, stating that the initial email may merely acknowledge receipt of your booking request and that the booking is fulfilled on the delivery date shown in the ticket email or, where none is specified, on the date the ticket is issued.

For this reason, a booking acknowledgement, order number, payment receipt, or “request received” message should not automatically be interpreted as proof that the airline has finally accepted the booking. Traveladesk may need to validate inventory, pass the booking into airline or GDS queues, complete risk checks, request manual fare validation, or await supplier confirmation before issuing the final ticket details.

Traveladesk follows the same practical sequence: request, validate, ticket, confirm.

Ticketing timelines and possible delays

Traveladesk Inc’s own current website refers to automated confirmations and encourages prompt review of confirmation details. OTA examples similarly stress that confirmation documents, ticket numbers, or reservation numbers are the operative proof of fulfillment. Traveladesk therefore expects customers to review confirmation documents quickly and report any apparent issue or discrepancy as soon as reasonably possible.

Confirmation, PNR and airline verification

Once a booking is ticketed, Traveladesk will ordinarily send a confirmation containing booking details such as passenger names, itinerary, supplier name, and a PNR, record locator, ticket number, or other identifying reference. American Airlines states that its confirmation code is a six-character PNR and warns customers to keep it confidential because someone with the code may access booking details. Traveladesk adopts the same practical warning here: do not share your confirmation code or PNR unless necessary for your own travel administration.

After receiving your confirmation, you should:

• check the spelling of all traveler names immediately;
• verify travel dates, departure airports, destination airports, and stopovers;
• confirm passport and document alignment for international itineraries;
• check the operating carrier on codeshare or mixed-carrier itineraries;
• verify the booking with the airline once the PNR is available, especially where travel is imminent or the itinerary is complex.

A confirmation number is a strong indicator that the reservation exists, but it does not alter airline rules about check-in, schedule change, seat assignment, travel documents, or ancillary purchase. Those remain governed by the operating carrier and the fare rules attached to the ticket.

24-hour handling and agency policy

DOT explains that airlines must generally either hold or allow cancellation within 24 hours for qualifying direct-airline bookings made at least seven days before departure; however, DOT also states expressly that this 24-hour airline requirement does not apply to tickets booked through travel agents or online travel agencies. At the same time, DOT notes that agents are free to offer a similar procedure if they choose. American Airlines, as one example of a direct airline policy, states that customers have 24 hours from purchase to cancel for a refund if the booking was made at least two days before departure.

Traveladesk therefore adopts the following position:

• If you book directly through Traveladesk, a penalty-free cancellation is not automatically guaranteed by airline law merely because the request falls within 24 hours.
• Where the airline fare rule, supplier void rule, or Traveladesk goodwill policy permits it, we may process a 24-hour cancellation, void, or refund.
• If an assisted agent performs cancellation work, a reduced or waived agency fee may apply but is not guaranteed unless shown in writing for the specific booking.
• If the fare was instantly ticketed, partially ticketed, contains non-voidable supplier content, or involves non-refundable agency work already performed, a full unwind may not be possible.

This clause is intentionally cautious because third-party booking rules differ materially from direct-airline booking rules.

Voluntary changes and exchanges

Public airline and OTA terms consistently state that post-purchase changes are restricted and depend on fare rules. Delta similarly explains that non-refundable tickets may be changed or canceled before departure, subject to applicable fees and fare differences, while minor name corrections follow separate carrier procedures.

Under Traveladesk, if you ask to change an existing ticket:

• the airline or validating carrier must permit the change;
• the new itinerary must have eligible inventory;
• any fare difference must be paid;
• any airline exchange/change penalty must be paid if applicable;
• any Traveladesk post-ticket exchange fee may be charged;
• the reissued ticket may carry new or different fare rules from the original ticket.

Where a route has no airline change fee but fares have increased, the main cost may be the fare difference plus the Traveladesk servicing fee. Where the fare chosen is highly restrictive, no change may be permitted at all. If a change requires a manual waiver, codeshare coordination, or multi-carrier remediation, the process may take longer and cost more than a simple same-carrier date change.

Voluntary cancellations and future credit

For voluntary cancellations made after any applicable initial cooling-off or void period, the starting point is the fare rule attached to the ticket. Public OTA terms often state that most airline tickets are non-refundable and that, in cases where an airline allows customer-initiated cancellation, the value may instead be held as a future credit for the same traveler on the same airline, often with an expiry date and fare-class restrictions.

Traveladesk therefore applies the following general framework:

• Non-refundable fare: usually no cash refund for a customer-initiated cancellation after the eligible void / cooling-off window; sometimes an airline credit may be available instead.
• Partially refundable fare: some taxes, surcharge portions, or fare value may be refundable depending on the rule.
• Refundable fare: cancellation may produce a refund to the original payment method, less any applicable agency fee if assistance is requested and permitted by law.
• Future credit: if the airline permits a future credit, it is generally usable only by the original traveler and subject to expiry, new-fare availability, booking-class restrictions, and reissue conditions.

Any future credit is created by the airline or under airline rules, not by Traveladesk alone. If you later use that credit, you may still need to pay the new fare difference, any airline reissue charge, and any applicable Traveladesk exchange or booking fee.

Refundable and non-refundable fares

British Airways states in its public conditions that some discounted tickets may be partially or completely non-refundable. Delta states publicly that a non-refundable ticket may be canceled before departure for an eCredit minus applicable fees and that non-refundable tickets not changed or canceled before departure will have no remaining value. Delta also states that refundable tickets canceled before the flight may be refunded in full. American Airlines similarly states that cash refunds are not generally given on non-refundable tickets except in certain listed cases such as timely cancellation, qualifying schedule disruption, death, or military orders, subject to supporting documentation.

Traveladesk uses these publicly observable airline distinctions as the practical model for its own servicing rules:

• Refundable fares may be refunded to the original form of payment, subject to supplier confirmation, proper cancellation timing, and any disclosed Traveladesk handling fee if agent support is requested.
• Non-refundable fares may retain no cash value after the permitted cancellation window, or may convert into an airline credit if the airline rule allows.
• Basic / light / saver / web-special-style fares are often the most restrictive and may prohibit voluntary changes, limit credits, or eliminate refund value entirely.
• Premium-cabin fares are not automatically refundable merely because they cost more; the fare family shown in the rule remains decisive.

Airline cancellations, significant schedule changes and alternative transportation

DOT states that a consumer is entitled to a refund if the airline cancels a flight and the consumer chooses not to travel or not to accept travel credits or an alternative offer. DOT also gives examples of what constitutes a significant schedule change or significant delay, including early departure, late arrival, airport changes, extra connections, involuntary downgrade, and certain disability-related accessibility changes. When airlines offer rebooking after a cancellation or significant change, DOT says the airline must inform the passenger that a refund is available if the offer is rejected, and where the refund is due it must be processed promptly.

For Traveladesk bookings, the practical effect is as follows:

• if the airline cancels or significantly changes the flight and you do not accept the airline’s alternative travel, a refund may be due under applicable law or supplier policy;
• where Traveladesk Inc is the merchant of record for the airfare, and the itinerary falls within the applicable DOT regime, we will process the proper airfare refund when due;
• where the airline is the merchant of record, the airline is ordinarily the refund payer of the airfare;
• ancillary refunds such as baggage or certain optional airline services are generally handled by the airline even if the ticket agent collected the fee.

DOT also clarifies that if the airline offers alternative transportation and you do not accept it—or if you do not respond and do not travel—the refund should go back to the original form of payment within the applicable timing rules. For credit-card payments, DOT states 7 business days; for other forms, 20 calendar days in the direct-airline context. Traveladesk will use commercially reasonable efforts to align with applicable law and processor timetables where we are the responsible refunding party.

No-shows, missed departures and missed connections

No-show rules are among the harshest in airline contracting. Delta’s public travel-agent-facing no-show policy states that customers who do not proactively change or cancel before departure will forfeit the value of their ticket, and that unused coupons marked with no-show status may have no further value except in specified irregular-operations or significant schedule-change situations. OTA public fee schedules similarly warn that most no-shows are ineligible for supplier waivers or refund processing.

Traveladesk therefore treats a no-show as follows, unless the airline rule, a formal travel waiver, or mandatory law says otherwise:

• if you do not travel on the first unused segment and do not notify the airline or Traveladesk before departure, the remaining value may be lost;
• the remaining onward or return segments may be canceled by the airline;
• voluntary refund eligibility is usually lost;
• voluntary future-credit eligibility may also be lost;
• some airlines may nevertheless allow irregular-operations relief if the no-show was connected to a significant airline disruption rather than customer inaction.

Missing a flight because of late arrival at the airport, late bag drop, failure to meet check-in cut-off, or failure to be present at the gate is ordinarily treated as a customer-side issue, not an airline cancellation. Airlines may choose to assist, but they often do not have to. This is why Traveladesk repeatedly urges customers to understand check-in cut-offs, boarding cut-offs, and document requirements.

Name corrections, name changes and reissues

British Airways states publicly that only the passenger named in the ticket may travel and that tickets cannot be transferred. Delta’s travel-agent name-correction policy shows that minor corrections—for example, first or middle name corrections, certain small last-name corrections, added last names, or inverted first/last names—may in some cases be corrected and reissued as an even exchange, but that full traveler substitutions are not the same and more substantial changes often require airline assistance or are not permitted.

Traveladesk therefore distinguishes sharply between:

• Minor correction: a spelling, formatting, or order issue that still refers to the same traveler and matches airline policy;
• Material name change: a change that effectively attempts to substitute a different traveler;
• Transfer request: an attempt to move the ticket to another person.

Only the first category may be possible, and even then only if:

• the validating carrier allows it;
• the route, stock, and operating carriers permit it;
• the correction remains within the airline’s correction tolerance;
• any required reissue is completed promptly.

A material name change or transfer is usually prohibited. If you enter the wrong name, especially on a restrictive fare or interline itinerary, your available remedies may be limited and may include paying for a reissue or new ticket.

Ancillary services, baggage, seats and special requests

Seat selection, meal preferences, wheelchair assistance notation, infant linkage, unaccompanied-minor handling, and similar items are often requests, not guarantees. Traveladesk applies the same principle: special services are provided on a request basis only and remain subject to airline approval and fare rules.

If Traveladesk assists with an ancillary request:

• the request may require a separate service fee;
• the airline may still decline, modify, or reassign the service;
• seats together are not guaranteed unless the airline confirms them and later preserves them operationally;
• baggage allowances depend on the operating carrier and the specific fare rule;
• if a paid airline ancillary is not provided, the airline may be the correct refunding party.

DOT specifically states that ticket agents are not responsible for refunding optional airline-service fees if the service was not provided or for baggage fees when a checked bag is significantly delayed or lost; the customer must request those refunds from the airline. Traveladesk may assist with guidance or documentation, but the refund decision and payment will ordinarily come from the carrier.

Scenario-based examples

The following examples are illustrative application guides, not exhaustive promises. They assume no overriding law, no unpublished airline waiver, and no special insurance product.

The operational basis for these examples comes from DOT refund guidance, airline fare-help pages, airline no-show and name-correction policies, and publicly disclosed OTA fee structures.

Responsibilities, Liability, Fraud Prevention and Data Use

Traveler responsibilities and document compliance

Airlines place major document and identity obligations on the traveler. Lufthansa’s public conditions state that the traveler is solely responsible for obtaining the required travel documents and visas and for complying with the laws of the countries involved in the journey. American Airlines similarly explains that domestic and international travel require appropriate government identification and, where relevant, passport or visa documentation.

Traveladesk therefore places the following responsibilities on you:

• you must enter each traveler’s name exactly as it appears on the relevant government-issued travel identification;
• you must ensure your passport, visa, entry permissions, transit permissions, health paperwork, vaccination or customs information, and any other destination or transit requirement are valid for the whole journey;
• you must supply any mandatory passenger data required by security or immigration programs;
• you must review your confirmation promptly and notify us if a correction request may be needed.

American Airlines also states that Secure Flight information includes the name as it appears on the government-issued ID, date of birth, gender, and optional redress data, and warns that the trip may be canceled if required information is missing before departure. Traveladesk may therefore suspend or refuse final servicing if legally required passenger data is incomplete, inconsistent, or unverifiable.

Check-in, boarding and timeline compliance

Airline obligations do not remove passenger timing obligations. American Airlines states that passengers who are not checked in by the airline’s minimum check-in time may lose their seat and that passengers must also be at the gate and ready to board by stated deadlines. Traveladesk is not responsible for a passenger’s failure to meet those cut-offs.

Accordingly, unless the operating carrier states a different rule for your airport or itinerary, you should assume that you must arrive at the airport early enough to manage security, bag drop, document review, and gate transit. If you miss your check-in or boarding cut-off, the airline may cancel your seat, mark your coupon as a no-show, or deny travel on the itinerary. Traveladesk does not control those operational decisions and cannot promise reinstatement.

Where an airline publishes a travel alert or waiver because of severe weather or other uncontrollable events, extra flexibility may become available. American Airlines, for example, states on its public travel-alert page that travelers impacted by severe weather or uncontrollable events may be able to change the trip with no change fee. Any such relief remains subject to the airline’s own waiver conditions and deadlines.

Multi-airline itineraries, separate tickets and special requests

Where an itinerary involves more than one airline, a codeshare, or separate tickets, each carrier’s rules may differ. Traveladesk specifically warns that if one flight on a multi-airline itinerary is changed, canceled, or rescheduled, the customer may still bear the cost of changing an unaffected flight: if your journey is not protected under a single through-ticket or if suppliers treat segments separately, disruption on one segment may not automatically protect the others.

Similarly, special requests remain requests. Even if a seat, meal, wheelchair notation, bassinet, or similar preference is requested or once shown as confirmed, the operating carrier may later alter it for operational, safety, aircraft, or load reasons. Traveladesk will pass the request where the system permits and may assist with follow-up, but does not warrant supplier approval or supplier performance.

Limitation of liability

Because Traveladesk is an independent travel agency and not the operating carrier, our liability is limited to the services we actually perform. To the maximum extent permitted by applicable law, Traveladesk shall not be liable for any loss arising from or relating to:

• airline cancellation, delay, schedule change, rerouting, missed connection, or aircraft substitution;
• denied boarding, oversales, seating changes, baggage loss, baggage delay, baggage damage, or airport operations;
• refusal to carry due to document problems, visa problems, name mismatch, health restrictions, sanctions, or security rules;
• travel-supplier non-performance, insolvency, service withdrawal, or inaccurate third-party content;
• traveler failure to comply with check-in, boarding, passport, visa, baggage, or fare-rule conditions;
• special requests not honored by the supplier;
• indirect, consequential, incidental, special, punitive, or exemplary losses, including lost profits, lost opportunities, lost reward points, or emotional distress, except where non-excludable law requires otherwise.

Airline contracts of carriage commonly state that the airline’s liability limits and operational rights remain primary for the transportation itself. Traveladesk makes that allocation explicit here because it is core to an intermediary travel business model.

If, despite the above, Traveladesk is found liable to you for a direct loss caused by our own proven breach in relation to an agency service, our aggregate liability for that affected booking will, to the maximum extent permitted by law, be limited to the total amount of Traveladesk service fees actually paid by you for that booking. This cap does not apply to any statutory refund obligation that cannot legally be excluded.

Indemnity

You agree to indemnify and hold harmless Traveladesk, Traveladesk Inc, and their officers, employees, contractors, processors, and service providers against losses, costs, claims, liabilities, penalties, and expenses arising out of:

• your breach of these Terms;
• inaccurate or false passenger information supplied by you;
• your violation of supplier rules or law;
• your fraudulent use of a payment instrument;
• your bad-faith or abusive chargeback activity;
• your misuse of the platform, including automation, scraping, or speculative mass bookings;
• claims brought by a co-traveler because you booked on their behalf without authority or without accurate data.

This indemnity does not require you to indemnify us for our own fraud or wilful misconduct, and it applies only to the extent permitted by law.

Verification, fraud controls and sanctions screening

Air-travel transactions are exposed to fraud, card misuse, identity mismatch, and regulatory controls. Traveladesk may therefore perform cardholder verification, billing-address verification, device-risk checks, document checks, duplicate-booking checks, and sanctions or restricted-party screening where required. If a transaction cannot be verified or appears suspicious, we may delay ticketing, request additional documents, reverse or cancel the booking request, or refuse future business.

Public payment and consumer guidance recognizes both the need for secure payment handling and the reality that disputes, unauthorized use, and fraud checks exist in the commercial card ecosystem. Traveladesk’s use of those controls is intended to protect the customer, the business, and the supplier chain.

Any request for supporting documentation must be met within the deadline communicated to you. Failure to respond in time may result in cancellation of the pending booking request, voiding of an unticketed PNR, or reversal of the payment authorization.

Privacy summary

Traveladesk will collect and process personal data required to search, book, ticket, confirm, service, cancel, refund, or otherwise administer travel arrangements. That may include names, contact details, itinerary data, payment data, billing data, passport or document information where necessary, and communications about servicing requests. Some of that information must be shared with airlines, GDSs, settlement partners, fraud-screening tools, customer-support providers, payment processors, and regulators or authorities where required for travel fulfillment, payment processing, or legal compliance.

Separate airlines also maintain their own privacy practices. American Airlines, for example, explains that data may be shared with partner airlines and related service providers to fulfill booking requests and related services. Traveladesk’s own full privacy and data-handling program should be read in conjunction with the separate Privacy Policy linked in the website footer or booking flow.

Nothing in these Terms should be read as a promise that data will never be intercepted, lost, or misused, although commercially reasonable security measures are used. By booking through Traveladesk, you authorize the cross-border and multi-party transfer of your booking data to the extent necessary to perform the requested travel services and related payment, fraud, and servicing functions.

Cookie summary

ICO guidance explains that cookies are small text files downloaded onto a device, that websites must tell users that cookies are in use, explain what they do and why, and obtain consent for non-essential cookies, while recognizing an exception for cookies that are essential to provide the requested online service.

Traveladesk may use the following cookie categories or similar technologies:

• Strictly necessary cookies, used to keep the booking flow functional, secure sessions, manage fraud controls, or remember an in-progress cart or search.
• Preference and functionality cookies, used to remember settings such as language or region.
• Analytics cookies, used to understand site performance, conversion, errors, and service improvement.
• Advertising or attribution cookies, used where lawful to measure campaigns or support personalization or affiliate attribution.

Where applicable law requires, non-essential cookies will be offered on a consent basis and can be managed through the website’s consent mechanism. More detailed information should appear in the separate Cookie Policy.

Advertiser and affiliate disclosure

FTC guidance on endorsements and disclosures explains that whether a disclosure is needed and whether it is sufficient depends on the context, but material connections and promotional relationships should be disclosed clearly and conspicuously.

Traveladesk may from time to time display:

• sponsored placements;
• paid search or metasearch traffic;
• affiliate links;
• co-branded promotional content;
• promotional rate callouts funded in whole or in part by a partner.

Where Traveladesk receives a commission, referral payment, advertising payment, or other material benefit connected with presented content, we will aim to disclose that relationship clearly and in proximity to the relevant content where appropriate. Such a relationship does not mean that Traveladesk is the airline, that the airline owns Traveladesk, or that any displayed carrier has endorsed Traveladesk generally.

If we rank offers, highlights, badges, or callouts, that ranking may be influenced by price, itinerary quality, conversion behavior, supplier content quality, commercial relationship, availability, or user preference signals. No ranking should be read as a guarantee of lowest price, best service, or airline endorsement unless expressly stated.

General Legal Terms and Customer-Facing Snippets

Governing law and disputes

These Terms and any dispute arising out of or relating to Traveladesk, Traveladesk Inc, or a Traveladesk booking request shall be governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws principles, except to the extent that mandatory consumer law in another jurisdiction applies and cannot be excluded. Traveladesk Inc publicly lists a contact address in Plano, Texas, and these Terms are drafted on the assumption that Texas is the operational home jurisdiction for the platform operator.

Before formal proceedings are started, the parties should first attempt to resolve the issue through customer support escalation in good faith. If a claim cannot be resolved informally, any court proceeding may be brought in the state or federal courts serving Collin County, Texas, unless mandatory law gives you the right to proceed elsewhere. Nothing in this clause removes a consumer’s right to pursue a complaint with a regulator, payment issuer, or consumer-protection authority where permitted by law.

Electronic communications and notices

You agree that Traveladesk may communicate with you electronically by email, SMS, website notice, user-dashboard notice, in-product message, or other digital means concerning your booking, payment, schedule change, cancellation, servicing request, fraud verification, refund status, or policy updates. Many travel-service events are time-sensitive; you are responsible for keeping your contact information current.

For legal or formal notices to Traveladesk, you may use the contact details published by Traveladesk Inc on its public contact page, currently including 8213 Almont, Plano, Texas 75024, United States, and support@traveladesk.com, or any updated legal / support contact that we publish on the Contact Us page from time to time.

A notice sent by email will ordinarily be treated as received when it becomes capable of being accessed by the recipient’s mail system, provided that the sender does not receive an immediate failure notice. Operational messages about live travel, however, may also depend on airline systems, so you should check both Traveladesk and airline communications during disruption events.

Intellectual property and acceptable website use

All platform content—except third-party airline or supplier content used under license or fair descriptive use—belongs to Traveladesk Inc or its licensors. This includes text, page layout, branding, source code, interface design, pricing presentation logic, service marks, and proprietary compilations of content. You may use the platform only for personal, internal-business, or genuinely authorized travel-shopping and travel-booking purposes.

You may not:

• copy, mirror, scrape, frame, or harvest the platform without written permission;
• use bots or scripted processes to query fares at scale;
• attempt to reverse-engineer rate rules or internal scoring systems;
• reuse content for commercial resale without authority;
• interfere with site security, session integrity, or payment flows.

We reserve the right to monitor for technical abuse and to suspend access where misuse is suspected.

Changes to these Terms, severability, waiver and survival

Traveladesk may amend these Terms from time to time to reflect changes in law, payment rules, supplier practice, product design, service-fee structure, dispute processes, or internal risk controls. The updated Terms become effective when posted, except where a different effective date is stated. For any completed booking, the version in force at the time of purchase or the version later consented to by you for that booking will generally govern, unless a mandatory law requires otherwise.

If any clause of these Terms is held to be invalid, unlawful, or unenforceable, the remaining clauses will continue in effect to the maximum extent permitted by law. If we fail to enforce a clause immediately, that does not waive the right to enforce it later. Provisions concerning payment, fees, liability, indemnity, data use, disputes, intellectual property, fraud controls, and any rights that by their nature should continue after the booking ends will survive termination or completion of the booking.

Customer-facing wording snippets

The following short statements are drafted for footer, FAQ, checkout, or support-page use. They are intentionally brief but consistent with the longer Terms above.

• Independent agency status: Traveladesk is operated by Traveladesk Inc, an independent travel agency. We are not an airline and do not operate flights.
• ARC verification statement: Traveladesk Inc states that it is ARC-accredited under ARC No. 45572424. Participation status may be checked through ARC Check.
• Booking-channel statement: You may book online yourself or request phone assistance. Assisted bookings may carry higher service fees than online self-service bookings.
• Fare-volatility statement: Air fares are dynamic and may change until ticketed and confirmed by the airline or supplier.
• Total-price statement: The final amount charged by Traveladesk Inc will be shown before payment confirmation. Optional airline extras may still be charged separately by the airline.
• Ticketing status statement: A booking request or payment receipt does not necessarily mean the ticket has been issued. Final confirmation follows ticketing and/or supplier confirmation.
• Refund-rights statement: Refund and credit eligibility depends on airline fare rules, applicable law, timing, and whether Traveladesk Inc or the airline is the merchant of record.
• 24-hour statement: Airline 24-hour cancellation rules do not automatically apply to third-party agency bookings, although similar handling may be available where the fare or agency policy allows.
• No-show statement: Most no-show bookings lose value unless the airline rule, waiver, or applicable law provides relief.
• Name-correction statement: Minor spelling corrections may be possible if the airline allows them. Traveler substitutions or ticket transfers are usually not permitted.
• Ancillary-service statement: Seats, bags, meals, and other extras may be request-only or supplier-controlled. Airline approval and operating-carrier rules apply.
• Baggage-refund statement: If an airline optional service is not provided, or if a checked bag is significantly delayed or lost, the refund request will usually need to be made directly to the airline.
• Document-responsibility statement: Travelers are responsible for ensuring that names, passports, visas, and other travel documents are accurate and valid for the full journey.
• Chargeback statement: If you think a charge is unauthorized or incorrect, please contact us first so we can investigate. Your statutory card-dispute rights remain unaffected.
• Cookie-consent statement: We use essential cookies to operate the site and, where permitted, optional cookies for analytics and advertising. Manage your choices in our Cookie Settings.

These short statements are intended to summarize, not replace, the full Terms above. Where a short statement and the full Terms differ in detail, the full Terms will govern unless mandatory law requires a more consumer-favorable interpretation.